How to Build Your Customer Service Experience

October 27, 2016

How to Build Your Customer Service Experience

customer service ranking board

It’s not an exaggeration to say that customer service can make or break a sale. More importantly, it can make or break the overall customer experience and satisfaction rating. You can have a great product or offer an amazing service, but if it’s hard to order or challenging to do an exchange, people leave frustrated…. Read more

October 26, 2014

Paper vs. Digital Business Cards: Who Wins?

Paper vs. Digital Business Cards

Whether you’re running a business or changing careers, you’ve likely been to at least one networking event this year. And like any seasoned attendee, you found yourself walking away with a handful of new contacts and a pile of paper business cards. But in a world that’s going digital, are printed cards still relevant? Will… Read more

June 9, 2014

Is Your Lead Capture Pop-up Harming Your Reputation

Modi-LeadCapture

Imagine this…  My attention is snagged by a post and catchy image, and I click over to your website to check out what you do. It’s the first time I’m visiting your site. I’m thinking, “hmm who is this interesting, witty person.” Just as I get to the end of the second sentence, BAM! out… Read more

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