It’s not an exaggeration to say that customer service can make or break a sale. More importantly, it can make or break the overall customer experience and satisfaction rating. You can have a great product or offer an amazing service, but if it’s hard to order or challenging to do an exchange, people leave frustrated…. Read more
Whether you’re running a business or changing careers, you’ve likely been to at least one networking event this year. And like any seasoned attendee, you found yourself walking away with a handful of new contacts and a pile of paper business cards. But in a world that’s going digital, are printed cards still relevant? Will… Read more
Imagine this… My attention is snagged by a post and catchy image, and I click over to your website to check out what you do. It’s the first time I’m visiting your site. I’m thinking, “hmm who is this interesting, witty person.” Just as I get to the end of the second sentence, BAM! out… Read more