Finish Strong: Why the Last Customer Experience Is Critical

January 21, 2016

Finish Strong: Why the Last Customer Experience Is Critical

Modi-FinishStrong

Case Study: Juniper and Ivy It was a dream dinner from start to (almost) finish, but the last bite left a bad taste in mouth. Let’s break it down. Not so long ago I had a chance for an evening out with dinner at Juniper and Ivy. I had cheered for Richard Blais on Top… Read more

July 5, 2014

The Most Overlooked Step In Project Execution

Modi-OverlookedStepInProjectExecution

You and your team have planned, worked, adjusted, worked some more, pulled a few all nighters, and now you’ve hit the big red launch button. Congrats! Completing a project is often one part relief that it’s over, one part excitement to see your sweat equity pay off, and a dash of breath-hitching nervousness on how… Read more

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