Finish Strong: Why the Last Customer Experience Is Critical

January 21, 2016

Finish Strong: Why the Last Customer Experience Is Critical

Case Study: Juniper and Ivy It was a dream dinner from start to (almost) finish, but the last bite left a bad taste in mouth. Let’s break it down. Not so long ago I had a chance for an evening out with dinner at Juniper and Ivy. I had cheered for Richard Blais on Top… Read more

July 5, 2014

The Most Overlooked Step In Project Execution

You and your team have planned, worked, adjusted, worked some more, pulled a few all nighters, and now you’ve hit the big red launch button. Congrats! Completing a project is often one part relief that it’s over, one part excitement to see your sweat equity pay off, and a dash of breath-hitching nervousness on how… Read more

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